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Potential Cause: The blade could be damaged, or the fan could be installed improperly.
Solution: Inspect and ensure the fan is installed according to user manual. If vibration persists, stop operation and bring the unit to Authorized Service Agent for checks and proper set up.
Potential Cause: Deterioration of fan blades and guards increase due to high heat and oil in kitchens. (Environmental stress crack).
Solution: Bring the unit to Authorized Service Agent for repair of blades and guard. Avoid environmental stress crack by placing the unit away from kitchens and cooking areas. We recommend the purchase of Sona Power Fan with aluminum blades for use in such environments.
Potential Cause: The plastic of the blade deteriorates over time.
Solution: Replace the blade according to the model of the unit. Please be informed, the purchasing of a new blade is required.
Potential Cause: Due to impact.
Solution: Replace with a new blade. Please be informed, the purchasing of a new blade is required.
Potential Cause: Fan guard or guarding ring was not properly secured or fixed.
Solution: Replace the broken blade with a new blade. When setting up the fan, ensure all fan guard clips are secured. Please be informed, the purchasing of a new blade is required.
Potential Cause: Water tank is over filled.
Solution: Stop operation and remove excess water above "MAX" mark. Ensure water is not filled above “MAX” mark.
Potential Cause: Colour fasts from the friendly environmental honeycomb filter.
Solution: Water colour will be clean after a few cycles.
Potential Cause: The motor or fan could be faulty.
Solution: Stop operation and bring it to Authorized Serving Centre for checks and repairs.
Potential Cause: The safety fuse is faulty.
Solution: Bring the unit to Authorised Serving Centre for the repair of safety fuse plug.
Potential Cause: The buttons are faulty.
Solution: Bring the unit to Authorised Serving Centre for checks and repairs.
Potential Cause: The thermostat is faulty.
Solution: Bring the unit to Authorised Serving Centre for checks and repairs.
Potential Cause: Due to the production of “pump air” during boiling process.
Solution: Allow the Air Pot to completely boil, open the cover to release “pump air”. Close the cover and dispense water thereafter.
Potential Cause: The moisture in humidity has built up inside the oven.
Solution: Bring the oven to Authorised Servicing Centre for the repair of the heating element.
Potential Cause: The safety fuse plug could be faulty.
Solution: Bring the oven to Authorised Serving Centre for safety fuse plug repair.
Potential Cause: The nature of the material during production.
Solution: For the initial use, switch on the oven to the maximum temperature for about 30 minutes to expel the air and the smell.
Potential Cause: The switch could be faulty due to wear and tear.
Solution: Bring the oven to Authorised Serving Centre for safety fuse plug repair.
Potential Cause: The safety fuse could be faulty.
Solution: Bring the unit to Authorised Serving Centre for the repair of safety fuse plug.
Potential Cause: The sensor or PCB board could be faulty.
Solution: Bring the unit to Authorised Serving Centre for checks and repairs.
Potential Cause: The PCB board could be faulty.
Solution: Bring the unit to Authorised Serving Centre for checks and repairs.
Potential Cause: Displacement of cooling fan wire.
Solution: Bring the unit to Authorised Serving Centre for checks and repairs.
Potential Cause: The unit safety protection is activated.
Solution: Allow the unit to cool about 5 to 10 minutes, and switch on again. If persists, bring the unit to Authorised Serving Centre for checks and repairs.